Delivery & Returns

 



Gift Vouchers

Royal Mail 1st Class Delivery - £2.99

All orders are sent the next working day (Monday to Friday). Our Digital Gift Vouchers are FREE Delivery and sent straight to your inbox!
 



Click & Collect

Live Locally? Why not use Click & Collect?
Just select "I will pick up this order at your garden centre" when in the checkout and we will call you as soon as the goods are ready to be picked up.

Bring your ‘order processed’ e-mail confirmation and proof of I.D. for collection at any time during opening hours.

 



Bulk Bag Delivery

Via Meadowview Stone - Free Delivery

Delivery Period Delivery will typically be made within 7-10 working days.

Delivery Details
This delivery is a 700kg Bulk Bag delivered on a pallet, due to the nature of this delivery, it will be made to the front of the property at the nearest location.

Drivers will not be able to carry these items inside your home or back garden. The goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions, the driver will split the package to assist with the manoeuvring of the item.

Please check the following delivery details before ordering:

1) The vehicle has clear access to your property.
2) There are no weight restrictions on the access route to your property.
3) Your driveway has sufficient width to accommodate the vehicle.
4) The area receiving the delivery is solid, level, and free of grass & gravel.
5) You or the nominated person must be available to sign for the goods.

Note: The delivery vehicle is NOT a Hiab so cannot be craned off.

 


 

Local Delivery

We currently only offer Local Delivery - Please see Postcodes Below

Your local deliveries will be with you in 3-5 working days, for larger deliveries such as furniture we will call and arrange a delivery date/time.

Local Delivery Postcodes & Costs

District Area Charge
B31 Northfield  £ 40
B38 Headley  Heath / Kings Norton  £ 40
B45 Rubery / Lickey  £ 40
B47 Wythall  £ 40
B48 Alvechurch / Weatheroak  £ 40
B49 Alcester   £ 40
B50 Bidford  £ 40
B60 Bromsgrove   £ 40
B61 Bromsgrove   £ 40
B80 Studley  £ 40
B94 Solihull   £ 40
B95 Henley-in-Arden  £ 40
B96 Redditch  £ 30
B97 Redditch  £ 30
B98 Redditch  £ 30
CV36 Shipston-on-Stour  £ 40
CV37 Stratford Upon Avon  £ 40
DY10 Kidderminster   £ 40
DY11 Stourport   £ 40
DY12 Bewdley  £ 40
DY13 Stourport  £ 40
DY14 Cleobury Mortimer   £ 40
DY7 Stourbridge  £ 40
DY8 Hagley   £ 40
DY9 Stourbridge  £ 40
GL1 Gloucester  £ 30
GL18 Newent  £ 30
GL19 Hartpury  £ 30
GL2 Tewkesbury  £ 30
GL20 Tewkesbury  £ 30
GL3 Gloucester  £ 40
GL4 Gloucester  £ 40
GL50 Bishops Cleeve  £ 40
GL51 Cheltenham  £ 30
GL52 Cheltenham  £ 30
GL53 South Cheltenham  £ 40
GL54 East Cheltenham  £ 40
GL55 Chipping Camden  £ 30
GL56 Morton In Marsh   £ 40
HR1 Hereford  £ 40
HR2 Hereford  £ 40
HR3 Hereford  £ 40
HR4 Hereford  £ 40
HR5 Hereford  £ 50
HR6 Leominster   £ 40
HR7 Bromyard  £ 30
HR8 Ledbury  £ 20
HR9 Ross On Wye   £ 40
WR1 Worcester  £ 5
WR2 Worcester  £ 5
WR3 Worcester  £ 5
WR4 Worcester  £ 5
WR5 Worcester  £ 5
WR6 Worcester  £ 5
WR7 Worcester  £ 5
WR8 Worcester  £ 5
WR9 Droitwich  £ 5
WR10 Pershore  £ 15
WR11 Evesham  £ 15
WR12 Broadway  £ 15
WR13 Malvern  £ 5
WR13 Malvern  £ 5
WR14 Malvern  £ 5
WR14 Malvern  £ 5
WR15 Tenbury Wells  £ 15

 

Returns


You may cancel an order at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products as long as the product is fully unused and in pristine condition.

Refunds are not available on custom-made items such as Deli orders.

Returns Procedure
If you decide to return a Product to us because you have canceled the Order between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us. For any other reason, we will notify you of your refund via e-mail within a reasonable period of time.

In relation to any products returned by you because of a defect, these will be either refunded or repaired/replaced at the discretion of the manufacturer of the product.

Any goods sold by us will have the benefit of the manufacturer's warranties, which will be for 12 months unless otherwise stated. All warranties are subject to the manufacturer's terms and conditions. Any defective goods returned to us within the manufacturers warranty period will be repaired or replaced at the sole discretion of the manufacturer and will be subject to compliance with the terms of their warranty. All other warranties and guarantees are expressly excluded so far as the law permits.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Refunds outside the 7 day cooling off period are entirely at our discretion, by agreement in advance, and will have a restocking charge applied to them (normally 10%).

All statutory rights remain unaffected.

Returns
You may cancel an order at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products as long as the product is fully un-used and in pristine condition.

Refunds are not available on custom made items such as Deli orders.

Returns Procedure
If you decide to return a Product to us because you have cancelled the Order between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us. For any other reason we will notify you of your refund via e-mail within a reasonable period of time.

In relation to any products returned by you because of a defect these will be either refunded or repaired/replaced at the discretion of the manufacturer of the product.

Any goods sold by us will have the benefit of the manufacturers warranties, which will be for 12 months unless otherwise stated. All warranties are subject to the manufacturers terms and conditions. Any defective goods returned to us within the manufacturers warranty period will be repaired or replaced at the sole discretion of the manufacturer and will be subject to compliance with the terms of their warranty. All other warranties and guarantees are expressly excluded so far as the law permits.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Refunds outside the 7 day cooling off period are entirely at our discretion, by agreement in advance, and will have a restocking charge applied to them (normally 10%).

All statutory rights remain unaffected.