Standard UK delivery for light items fitting into an envelope is £2.50.
Standard UK delivery for items weighting up to 10kg is £4.99.
Standard UK delivery for items weighting between 10kg and 30kg is £9.99
Standard UK delivery for large items or items weighting over 30kg is £19.95 or £29.95 for items which need transporting by pallet.
Just select ‘Collect in Store’ during the checkout procedure and we will call you as soon as the goods are ready to be picked up.
Simply bring your ‘order processed’ e-mail confirmation and proof of I.D. for collection any time during opening hours.
You may cancel an order at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products as long as the product is fully un-used and in pristine condition.
Refunds are not available on custom made items such as Deli orders.
If you decide to return a Product to us because you have cancelled the Order between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us. For any other reason we will notify you of your refund via e-mail within a reasonable period of time.
In relation to any products returned by you because of a defect these will be either refunded or repaired/replaced at the discretion of the manufacturer of the product.
Any goods sold by us will have the benefit of the manufacturers warranties, which will be for 12 months unless otherwise stated. All warranties are subject to the manufacturers terms and conditions. Any defective goods returned to us within the manufacturers warranty period will be repaired or replaced at the sole discretion of the manufacturer and will be subject to compliance with the terms of their warranty. All other warranties and guarantees are expressly excluded so far as the law permits.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Refunds outside the 7 day cooling off period are entirely at our discretion, by agreement in advance, and will have a restocking charge applied to them (normally 7.5%).
All statutory rights remain unaffected.