Delivery and Returns

/Delivery and Returns
Delivery and Returns 2017-05-19T08:50:26+00:00

Standard UK Delivery

Standard UK delivery for light items fitting into an envelope is £2.50.
Standard UK delivery for items weighting up to 10kg is £4.99.
Standard UK delivery for items weighting between 10kg and 30kg is £9.99
Standard UK delivery for large items or items weighting over 30kg is £19.95 or £29.95 for items which need transporting by pallet.

Live locally? Why not use Click + Collect?

Just select ‘Collect in Store’ during the checkout procedure and we will call you as soon as the goods are ready to be picked up.

Simply bring your ‘order processed’ e-mail confirmation and proof of I.D. for collection any time during opening hours.

Returns

You may cancel an order at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products as long as the product is fully un-used and in pristine condition.

Refunds are not available on custom made items such as Deli orders.

Returns Procedure

If you decide to return a Product to us because you have cancelled the Order between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us. For any other reason we will notify you of your refund via e-mail within a reasonable period of time.

In relation to any products returned by you because of a defect these will be either refunded or repaired/replaced at the discretion of the manufacturer of the product.

Any goods sold by us will have the benefit of the manufacturers warranties, which will be for 12 months unless otherwise stated. All warranties are subject to the manufacturers terms and conditions. Any defective goods returned to us within the manufacturers warranty period will be repaired or replaced at the sole discretion of the manufacturer and will be subject to compliance with the terms of their warranty. All other warranties and guarantees are expressly excluded so far as the law permits.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Refunds outside the 7 day cooling off period are entirely at our discretion, by agreement in advance, and will have a restocking charge applied to them (normally 7.5%).

All statutory rights remain unaffected.

International Shipping

International delivery is not available. We only deliver to mainland UK.

Order Tracking

When your order has been dispatched we will send you a confirmatory e-mail. For any additional information or queries please call us on 01905 357595

Delivery Times

We normally dispatch orders 1 to 2 business days after being received, or occasionally longer if there are delays outside of our control in which case we will contact you and advise you fully.

Please note that all deliveries from our courier require a signature and parcels are unable to be left at an address without one. St Peters Garden Centre reserves the right to only deliver to the address where the payment card is registered. An alternative shipping address can be selected however we may ask you for further ID proof in this situation. For your convenience and speed, items are sent by courier or, for small items at our discretion by Royal Mail post. Where goods are sent by courier, it is a requirement that delivery of goods are signed for by an adult over 18 years of age.

If a customer requests that items are to be left, ‘in a shed’, ‘conservatory’, ‘behind the bins’ or other unsecure, un-documented place within the grounds of your home – this is ENTIRELY at your (the customers) risk. St Peters Garden Centre may at its discretion agree to the above however all risk is passed to you.